FAQs

FAQ

WHERE ARE MY DOWNLOADS?

As soon as you complete purchase, you will receive an email link giving you access to download your files. Be sure to use a real email and make sure there's no typos so you can get your goods with no delay! We are working on a member/customer login section. Please be patient!

However, if you cannot receive your files, email us and we will help you.

 

MY DOWNLOAD LINK IS BROKEN. CAN YOU SEND ME A NEW ONE?

No matter what I’ll make sure we get this taken care of! :) We offer a customer / member login section where you can login and view your orders.

 

IS DREAM-ER 2 ONLY FOR FCPX?

Yes, DREAM-ER 2 is currently only available in Final Cut Pro X. The process to create the Dream-er 2 look is currently only possible through customizing and editing Final Cut Pro’s built in effects. Until we can reverse our process in Adobe Premiere we won’t be able to offer it. However, we are close! If you would like to test any of our products before launch be sure to email us with your name, email and reasoning with email subject: “TEST”. Until then we look forward to giving you all one of our most valuable effects!

THE ZIP FILE IS EMPTY

Chances are, you’re seeing an empty folder because you may be using Windows. This is a known issue with Windows computers and products.

Rest assured we can fix this, just send us an email to info@moonbearfilms.com explaining the problem and we will generate a link to connect you to the files directly. 

CAN I TRY BEFORE I BUY?

I offer a sample pack that's free to download and use in whatever project you like. You'll get an assortment of HD files from our most popular packs.

If you like what you see, then you can buy the full products!

*Free Sample Pack is for Personal Use Only. To use in commercial projects, please license the associated full packs as desired.

 

WHAT ARE YOUR TERMS OF USE?

To read our full terms of service and dive into all the legal details, click here

WHAT SOFTWARE ARE THESE EFFECTS COMPATIBLE WITH?

These packs are compatible with all software that has the capability for multiple video layers and the ability to change Blending Modes. This includes Adobe Premiere, After Effects, Final Cut Pro X, Davinci Resolve, Sony Vegas, etc. The only exception to this rule is with specific text or effect packs which are specific to the softwares listed on their respective product pages.

HOW DO I INSTALL THESE OVERLAYS?

The majority of the files on this site are used as overlays. To use, simply import the same way you would with any other footage files. Then place on a layer above your main edit, change the blending mode to fit your creative needs, and there you go!

DO YOU OFFER A MASTER BUNDLE?

Unfortunately, we do no offer a master bundle at the moment. However, we do have both a master bundle and a subscription model currently in the works.

WHAT IS YOUR RETURN POLICY?

Due to the nature of digital downloads being irrevocable, all sales are final.

For any other questions, please email or reach out to us over social media.